As a Community Support Intern, you will play a critical role in the growth and health of our professional community. You won't just be helping out; you will be on the front lines of identifying new opportunities, streamlining how we welcome new members, and ensuring our digital infrastructure remains seamless. This role is designed for a proactive individual who wants to see exactly how a business builds, scales, and maintains a loyal customer base.
Key Responsibilities
Market Research & Outreach: Conduct detailed prospect identification to find individuals and organizations that align with our mission. You will draft initial outreach communications that help our Program Coordinator turn cold leads into warm community members.
Member Onboarding & Engagement: Assist in the design and delivery of onboarding workflows. You will help develop the resources, guides, and messaging strategies that ensure new members feel valued and stay engaged for the long term.
Infrastructure Quality Control: Perform regular audits of our member support systems. You will be responsible for spotting gaps in our service and coordinating with the management team to fix technical or process-related issues before they impact the user experience.
Core Skills & Professional Development
We view this internship as a training ground for future operators. During your time with us, you will master:
Audience Analysis: Learn how to dissect a market and understand what makes a specific group of people take action.
Content Strategy: Develop the ability to create engaging, high-value content that solves problems for our members.
Strategic Growth: Understand the mechanics of building a digital audience and the tactics used to attract and retain readers.
Competitive Intelligence: Master the art of researching competitors to identify our unique advantages and market gaps.
Customer Profiling: Learn the basics of data-driven customer profiling to ensure our marketing and support stay relevant.
Qualifications
Strong written and verbal communication skills (the ability to find the right words for different audiences).
A detective mindset: you enjoy digging into data and research to find answers.
Basic familiarity with digital collaboration tools and community platforms.
High attention to detail, especially when reviewing systems and processes for errors.
